Amazon store negative feedback immediately remove the method
Today we’ll look at how to go about requesting negative feedback removal in the back office
After receiving negative feedback, proactively contact the buyer (within 60 days) so that they can delete the feedback, as follows
Step 1: Simply visit your Amazon seller account
Step 2: Next, visit the AmazonSellerCentral page and select the “Performance” tab between “Reports” and “AppStore”
Step 3: Scroll down to “‘RecentFeedback”
Step 4: Find the negative feedback you want to remove
Step 5: Find “Action” next to the relevant order ID on the right and click the drop-down menu
Step 6: Select “RequestRemoval”
Step 7: Confirm that the feedback you received did indeed violate the guidelines, so Amazon can be sure to remove it
Step 8: Enter the reason why you think Amazon should remove the feedback in question. Submit when finished
2. Ask the buyer to delete the negative feedback If the buyer leaves a negative feedback that does not violate any Amazon guidelines and reasonably points out your fault, then you should communicate with the buyer to resolve it. Amazon buyers have the right to remove negative feedback. You need to understand and address their issues, politely ask them to remove negative feedback. But this doesn’t always work.Here are some tips to keep in mind when asking buyers to delete feedback
Always be polite and professional when communicating with buyers Never force buyers to delete feedback Don’t rush to apologize or ask for feedback to be deleted. After fixing their issue, then ask them if they can remove it. Don’t make the buyer feel like you’re doing this just to delete the feedback Although you may wait after the initial contact, don’t wait too long, as Amazon has a 60-day deletion period for any feedback When asking buyers to delete negative feedback, do not offer a full refund to the buyer. You can offer them a partial refund, but don’t think that helps eliminate negative feedback. How to contact a single buyer and request removal of negative feedback:
Step 1: Visit Amazon.com
Step 2: Open the tab named “Orders”
Step 3: Select the “‘ManageOrders” option
Step 4: Find the negative feedback you want to resolve, then click on the order ID number
Step 5: Click on the buyer’s name
Step 6: Select the option “Other”
Step 7: Choose an appropriate topic, then write your message
Step 8: If you want to attach any supporting documents, please click “addattachments”
Step 9: View your email and attachments, then click send
If the buyer responds, you can then proceed to determine if they are satisfied with your service. After the customer is satisfied, you can moderately wait and politely ask them to remove the negative feedback.
3. Leave a response on Amazon.com
Sometimes, Amazon thinks you eliminate the buyer’s negative feedbacks for insufficient reasons, and sometimes even the buyer does not work when trying to delete negative Amazon feedbacks, so you also want a way
All you need to do is:
Step 1: Access your amazon.com seller account again
Step 2: Next, visit the AmazonSellerCentral page and select the tab “Performance”
Step 3: Scroll down to “RecentFeedback”
Step 4: Find the negative feedback you want to remove
Step 5: Find “Action” on the right, look below for the dropdown next to the relevant order ID
Step 6: Select the “PostaPublicReply” option
Step 7: Check it once and click “Submit”.